DVR not responding after using Dish Anywhere

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DVR not responding after using Dish Anywhere

Ksukat
Extra
I was watching a recorded show on the Dish Anywhere app. I logged off the app when I was done now our DVD is not responding. It says it's in use. I have reset the DVD and also gone onto my tablet and deauthorized it. How do we free the DVR from Dish anywhere?
3 Replies

Re: DVR not responding after using Dish Anywhere

Moderator
Moderator
What exactly is happening when you are trying to view Live TV on the receiver? Does an error message show? What is your receiver model as well?
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Matt "Speedy" Gonzales | Moderator

Re: DVR not responding after using Dish Anywhere

Ksukat
Extra
The model is HPRSLNG. When you click on the DVR button on the remote, it would start to open, then the screen went black and went right back to whatever you were watching live. After 12 hours, it finally started working again. I'd still like to figure out what happened and how to prevent it in the future.

Re: DVR not responding after using Dish Anywhere

DISH Employee
This was a known issue, but it should now be fixed. Is it still happening?