I'm a truck driver and I'm in a different area almost every day and use a portable dish to view the programming. I call in to change the locals to where I'm at I tell the CSR's to change my service address only and then they change my service and billing address both and hardly ever get me locals to where I'm at until I call back in a second or third time. It's very frustrating
As a very mobile RV'er, I change our service address frequently as well. I've found the Dish online chat service to be the easiest way to get the job done, usually on the first attempt. About one in four times, the CSR also changes my billing address despite my specific instructions not to, but a quick online edit on my MyDish account fixes that. The whole process including checking the billing address usually only takes about 5 minutes. To save time, I use a pre-written script that only needs my current service address added before copying and pasting it into the chat window. I also have a number of complete scripts saved for locations we revisit each year.