Cannot uninstall DishAnywherePlayer

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Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

The Anywhere player was not working.  I got an error DishAnywherePlayer.exe - Entry Point Error

The procedure entry point vlc_fastmem_register could not be located in the dynamic library libvlccore.dll.

 So I downloaded the newer player but it would not install because there was an old version so I uninstalled it.  It would not install because it thinks there is still the older version still there.  I tried to install the old version but I get the error (The configuration data for this product is corrupt. Contact your support personnel)

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10 Replies

Re: Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

I was able to start another download on Chrome but now I get error 0x80070643.

 

Log File

[358C:37A4][2018-07-04T20:29:12]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: D:\Users\David\Downloads\DishAnywherePlayerInstaller (1).exe, cmdline: ''
[358C:37A4][2018-07-04T20:29:12]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\David\AppData\Local\Temp\DishAnywherePlayer_20180704202912.log'
[358C:37A4][2018-07-04T20:29:12]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Users\David\Downloads\DishAnywherePlayerInstaller (1).exe'
[358C:37A4][2018-07-04T20:29:12]i000: Setting string variable 'WixBundleName' to value 'DishAnywherePlayer'
[358C:37A4][2018-07-04T20:29:12]i100: Detect begin, 2 packages
[358C:37A4][2018-07-04T20:29:12]i101: Detected package: NagraPackage, state: Absent, cached: None
[358C:37A4][2018-07-04T20:29:12]i101: Detected package: MainPackage, state: Absent, cached: None
[358C:37A4][2018-07-04T20:29:12]i199: Detect complete, result: 0x0
[358C:37A4][2018-07-04T20:29:15]i200: Plan begin, 2 packages, action: Install
[358C:37A4][2018-07-04T20:29:15]w321: Skipping dependency registration on package with no dependency providers: NagraPackage
[358C:37A4][2018-07-04T20:29:15]i000: Setting string variable 'WixBundleLog_NagraPackage' to value 'C:\Users\David\AppData\Local\Temp\DishAnywherePlayer_20180704202912_0_NagraPackage.log'
[358C:37A4][2018-07-04T20:29:15]i000: Setting string variable 'WixBundleRollbackLog_NagraPackage' to value 'C:\Users\David\AppData\Local\Temp\DishAnywherePlayer_20180704202912_0_NagraPackage_rollback.log'
[358C:37A4][2018-07-04T20:29:15]i000: Setting string variable 'WixBundleRollbackLog_MainPackage' to value 'C:\Users\David\AppData\Local\Temp\DishAnywherePlayer_20180704202912_1_MainPackage_rollback.log'
[358C:37A4][2018-07-04T20:29:15]i000: Setting string variable 'WixBundleLog_MainPackage' to value 'C:\Users\David\AppData\Local\Temp\DishAnywherePlayer_20180704202912_1_MainPackage.log'
[358C:37A4][2018-07-04T20:29:15]i201: Planned package: NagraPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[358C:37A4][2018-07-04T20:29:15]i201: Planned package: MainPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[358C:37A4][2018-07-04T20:29:15]i299: Plan complete, result: 0x0
[358C:37A4][2018-07-04T20:29:15]i300: Apply begin
[6660:33A8][2018-07-04T20:29:15]i360: Creating a system restore point.
[6660:33A8][2018-07-04T20:29:15]i361: Created a system restore point.
[6660:33A8][2018-07-04T20:29:15]i000: Caching bundle from: 'C:\Users\David\AppData\Local\Temp\{24f1791c-8ea2-4330-bd4e-38fc77ae3931}\.be\DishAnywherePlayerInstaller.exe' to: 'C:\ProgramData\Package Cache\{24f1791c-8ea2-4330-bd4e-38fc77ae3931}\DishAnywherePlayerInstaller.exe'
[6660:33A8][2018-07-04T20:29:15]i320: Registering bundle dependency provider: {24f1791c-8ea2-4330-bd4e-38fc77ae3931}, version: 2.1.6.429
[6660:6A50][2018-07-04T20:29:16]i305: Verified acquired payload: NagraPackage at path: C:\ProgramData\Package Cache\.unverified\NagraPackage, moving to: C:\ProgramData\Package Cache\D0B4C59E2539B41F7C312C0416E0296292C2C035\DISH_Anywhere_Video_Player_Installer_2.29.3.exe.
[6660:6A50][2018-07-04T20:29:16]i305: Verified acquired payload: MainPackage at path: C:\ProgramData\Package Cache\.unverified\MainPackage, moving to: C:\ProgramData\Package Cache\{50CFCCE7-F224-45B4-AB00-4565917DD991}v2.1.6.429\DanD-Installer.msi.
[6660:33A8][2018-07-04T20:29:16]i301: Applying execute package: NagraPackage, action: Install, path: C:\ProgramData\Package Cache\D0B4C59E2539B41F7C312C0416E0296292C2C035\DISH_Anywhere_Video_Player_Installer_2.29.3.exe, arguments: '"C:\ProgramData\Package Cache\D0B4C59E2539B41F7C312C0416E0296292C2C035\DISH_Anywhere_Video_Player_Installer_2.29.3.exe" /q'
[6660:33A8][2018-07-04T20:29:18]e000: Error 0x80070643: Process returned error: 0x643
[6660:33A8][2018-07-04T20:29:18]e000: Error 0x80070643: Failed to execute EXE package.
[358C:37A4][2018-07-04T20:29:18]e000: Error 0x80070643: Failed to configure per-machine EXE package.
[358C:37A4][2018-07-04T20:29:18]i319: Applied execute package: NagraPackage, result: 0x80070643, restart: None
[358C:37A4][2018-07-04T20:29:18]e000: Error 0x80070643: Failed to execute EXE package.
[6660:33A8][2018-07-04T20:29:18]i351: Removing cached package: NagraPackage, from path: C:\ProgramData\Package Cache\D0B4C59E2539B41F7C312C0416E0296292C2C035\
[6660:33A8][2018-07-04T20:29:18]i330: Removed bundle dependency provider: {24f1791c-8ea2-4330-bd4e-38fc77ae3931}
[6660:33A8][2018-07-04T20:29:18]i352: Removing cached bundle: {24f1791c-8ea2-4330-bd4e-38fc77ae3931}, from path: C:\ProgramData\Package Cache\{24f1791c-8ea2-4330-bd4e-38fc77ae3931}\
[358C:37A4][2018-07-04T20:29:18]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

Re: Cannot uninstall DishAnywherePlayer

DISH Employee

treasuredphotos, have you tried to restart your computer and restart the Window Installer service? 

Re: Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

Yes I did a complete shut down then restarted.  After starting I tried to install, but it thinks I still have a old version but it was uninstalled.  At least I thought it did.  It is not listed in Control Panel - Programs and Features.  I was thinking about doing a System Restore to at least Tuesday before this happen.  If there is somthing else I would rather not have to do this. 

Re: Cannot uninstall DishAnywherePlayer

DISH Employee

There does seem to be one more potential workaround for the error that you are getting, treasuredphotos. You may need to repair and install the .NET Framework. To do this you will need to download a .NET Framework Repair Tool and open it. It will automatically repair the .NET Framework installation issues. Once you have done this, go to Microsoft’s .NET Framework download website and click on the latest version of .NET Framework to download. Once the download it complete, try installing the DISH Anywhere player once more.

Re: Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

Before I tried to do the repair Micosoft update updated changed Net Framework 4.7.1 to 4.7.2.  So I tried to do the install Dish Anywhere.  I tried to install DISH_Anywhere_Video_Player_Installer_2.29.3.  It thinks I still have a an older version still installed.  It does not show in Programs And Features.  So I still have version DISH_Anywhere_Video_Player_Installer_2.24.2 on my computer so I tried to reinstall it.  It say configuration data for this  product is corrupt.  Is there anywhere I can get version 2.242 so I can tried to reinstall it?  Then maybe I can unistall it completely.

Re: Cannot uninstall DishAnywherePlayer

DISH Employee

Hi, treasuredphotos! I apologize about the delay in response. Were you able get it to reinstall the video player? 

Re: Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

No

Re: Cannot uninstall DishAnywherePlayer

DISH Employee

Okay. You said that before you tried to do the repair, Microsoft updated .NET Framework 4.7.1 to 4.7.2. Have you reopened .NET Framework let it run its automatic repair since then?

Re: Cannot uninstall DishAnywherePlayer

treasuredphotos
Character Actor

I had not done a repair, so I just did it.   It still will not install it. 

 

Programs and Features doesn't show that I have a Dish player installed.  I tried to install version 2.24.2, it says the configuration data for this product is corrupt.  Contact your support personnel.  So I tried to install version 2.29.3.  It says the older version of Dish Anywhere Player cannot be removed.  Contact your technical group.  How do I remove the older version that does not show it is there?