Good afternoon, We definitely want to make sure that your issue is resolved. Are you still having these issues with the app?
None of my devices (Android tablet, Android phone, Apple iPad) recognize that there is a Hopper Go on my account.
It worked fine on Sep 28th before the software update.
When I try to use my Hopper Go, I get an error messages "Videos Not accessible"
"This HopperGo is associated with a different Dish Account. Please sign in to the correct account to access videos on this Hopper Go"
Let's take a closer look into this together. Send us a private message with your Account/phone number and 4-digit security code associated with your account.
The steps to send a private message are:
1. Select the envelope in the top right corner of the page (it will be next to your avatar).
2. Once on the 'Private Messages' page, select 'New Message'.
3. In the 'Send To' field, type in the name of the user you would like to send a private message to. Once you start typing a name, suggestions will auto populate.
4. Once you compose your message, select 'Send Message' at the bottom of the page.