App not working on Android phone

cancel
Showing results for 
Search instead for 
Did you mean: 

App not working on Android phone

ALFY
Extra
I'm getting a script saying something went wrong. App is not working
6 Replies

Re: App not working on Android phone

redlite
Visual Engineer
Broke on both iPad and android

Re: App not working on Android phone

DISH Employee

Good afternoon, We definitely want to make sure that your issue is resolved. Are you still having these issues with the app?

Re: App not working on Android phone

redlite
Visual Engineer
Not the same issues but nothing recognizes that I have a HopperGo

Re: App not working on Android phone

DISH Employee

When you are trying to access the HopperGo device, are you getting an error message? If so, what does that message say?

Re: App not working on Android phone

redlite
Visual Engineer

None of my devices (Android tablet, Android phone, Apple iPad) recognize that there is a Hopper Go on my account. 

It worked fine on Sep 28th before the software update.

When I try to use my Hopper Go, I get an error messages "Videos Not accessible"

"This HopperGo is associated with a different Dish Account. Please sign in to the correct account to access videos on this Hopper Go"

Re: App not working on Android phone

DISH Employee

Let's take a closer look into this together. Send us a private message with your Account/phone number and 4-digit security code associated with your account. 

 

The steps to send a private message are: 

 

1. Select the envelope in the top right corner of the page (it will be next to your avatar).

2. Once on the 'Private Messages' page, select 'New Message'.

3. In the 'Send To' field, type in the name of the user you would like to send a private message to.  Once you start typing a name, suggestions will auto populate.

4.  Once you compose your message, select 'Send Message' at the bottom of the page.