Lost recordings when Hopper replaced

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Lost recordings when Hopper replaced

mckinneywill
Extra

Lost all my recordings when Hopper was replaced.  Dish needs to implement some way to save/transfer the recordings from the old Hopper to the new one.  It's not the same (at least in my case) as a hard drive crash.  The data (recordings) was/is still on the old Hopper.

6 Replies

Re: Lost recordings when Hopper replaced

peggyrh
Casting Director

There's been a way for years, I've replaced and upgraded through several older receivers and Hopper versions.  As long as you can acess the recordings (hard drive is still working) you just move the recordings to an external hard drive - I still have two with movies from several years ago that are still viewable from the external hard drive (or I can transfer back to my Hopper).  The Hopper 3 also lets you transfer recordings to another Hopper 3 by simply using a cable, it's a little slow but it works.  

Re: Lost recordings when Hopper replaced

mckinneywill
Extra

Actually I was suggesting that Dish might provide this functionality.  When we called for service, we thought the problem was with the Joeys.  When the tech came, he told us that Dish had discovered that the problem that we were having with the Joey connected TVs was really a problem with the Hopper.  So, the Hopper had to be replaced. But, we were unprepared to make any transfers and would have had to postpone service until we could obtain a storage unit.

 

My thought was that Dish might take the old Hopper back and copy my recordings and transmit them back to me.  Just a thought.

 

Re: Lost recordings when Hopper replaced

Chadt4141
Screen Writer
They won’t do that for multiple reasons, but as Peggy pointed out, you can do an Ethernet transfer Hopper to hopper. The tech should leave the old Hopper so that you can transfer and you send it back via UPS within a few days.

Re: Lost recordings when Hopper replaced

thompssb
Character Actor

Unfortunately the techs wont suggest it .  I made arrangements with Dish to send out a new box and label so I can send the old hopper back to them when finished.  You do need an ethernet cable to connect both new and old hopper together.  In the settings is where you start the transfer.  DIsh should be able to walk you through the steps..The transfer of my recordings took 2 days to complete but was very easy to do...

Re: Lost recordings when Hopper replaced

Jmfranklin4
Extra

I guess my question is, if the technician knows you have programs recorded and residing on the hard drive, why would he not give the customer the option of off-loading those programs before replacing the Hopper? In my particular case, I had an external storage device connected to the hopper to which my programs could have been moved to. Unfortunately, I was not present at the time the technician was swapping out the hopper, and the technician did not bother to ask my wife if the programs should be saved. (I would think that any technician who knew what he was doing would assume that the customer would want to save them!). The end result was that I lost over 150 movies that I had collected over the past 12 - 14 years, most of which are very rare and likely can never be replaced. Dish’s response is a perfunctory “sorry ‘bout that”. I have to say that the quality of Dish’s Customer Service has been steadily declining of late, with calls for assistance being routed to a boiler room in the Philippines with customer service reps reading off of a script, and where the language issue is complicated by all of the background noise. Sigh...

Re: Lost recordings when Hopper replaced

peggyrh
Casting Director

Most people using an EHD back up before doing a receiver replacement or upgrade, it's not the responsibility of the tech.  It takes a long time to move things to the EHD & a tech probably assumed you had aleady done it - tech's are on a time schedule & can't wait around for hours.  Why would you even keep that much on your dvr if you have an EHD available?

 

Dish's customer service is no different than any other, most use off shore "boiler rooms" and have for years, rarely do I ever get anyone that speaks English as a first language when calling a company for assistance - that's why I avoid doing it & try to use chat.