Lost all my recordings when Hopper was replaced. Dish needs to implement some way to save/transfer the recordings from the old Hopper to the new one. It's not the same (at least in my case) as a hard drive crash. The data (recordings) was/is still on the old Hopper.
There's been a way for years, I've replaced and upgraded through several older receivers and Hopper versions. As long as you can acess the recordings (hard drive is still working) you just move the recordings to an external hard drive - I still have two with movies from several years ago that are still viewable from the external hard drive (or I can transfer back to my Hopper). The Hopper 3 also lets you transfer recordings to another Hopper 3 by simply using a cable, it's a little slow but it works.
Actually I was suggesting that Dish might provide this functionality. When we called for service, we thought the problem was with the Joeys. When the tech came, he told us that Dish had discovered that the problem that we were having with the Joey connected TVs was really a problem with the Hopper. So, the Hopper had to be replaced. But, we were unprepared to make any transfers and would have had to postpone service until we could obtain a storage unit.
My thought was that Dish might take the old Hopper back and copy my recordings and transmit them back to me. Just a thought.
Unfortunately the techs wont suggest it . I made arrangements with Dish to send out a new box and label so I can send the old hopper back to them when finished. You do need an ethernet cable to connect both new and old hopper together. In the settings is where you start the transfer. DIsh should be able to walk you through the steps..The transfer of my recordings took 2 days to complete but was very easy to do...