Perfect. Let's go ahead and unplug the receiver for about 10 seconds from all power that way to clear anything that maybe preventing communication between the receiver and the remote.
I understand. Can you go ahead and send me a private message with your phone number and 4-digit PIN? There are a couple of things that I would like to go over your account to see about making the remote work.
Check out this link to help you send me a message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
I am curious if you got it fixed. Dish can you somehow when you go to PM post the results. If not no concerns I am just intested in fixes for reference.