Get a Hopper 3 you will not regret it. Be nice on the phone and you may get one for a very small amount.
You can Record up to 16 channels at one time its great your wife will love it and you will never miss any programs you like to watch.
it may just be a upgrade on your account but I am sure Dish will do what that can to help you out. The CSR seem very helpful and I love my hopper 3 it's the best thing since Sliced Bread
Keep me posted on it, I would love to have your Opinion on that.
"pming" refers to private messaging. But I think you might be better off calling so you can negotiate a better deal. Especially if you are a long time customer, good credit, paying on time, thinking of quiting Dish for a better deal elsewhere, etc.
I would give Dish a call and tell them that you want to upgrade to the Hopper 3. You should be able to get thru now that the FOX dispute is over and there won't be as much traffic.(Hopefully)