we had to take the dish down to redo the house trim. we put back in the same spot and have lost everything. I pulled up the zip code locater and it didn' match what the tech had it set as ??? is there another way to match what he had used instead of what is being suggested by zip code ??? he had elva 50 abd skew 88 but our zip code 05762 is not even close at elva 25 and skew 124
Hello jayne77vt! You should be able to find all of the information on the correct skew and elevation for your installation here https://www.mydish.com/support/satellite-pointing-angles. You will just need your Zip code and the Satellite DISH type that you have.
JasmineD if you read the problem you would see the tech who originally installed the dish did not use the zip code reference for our location........
To see what we will need to so to get this fixed, I would like to review your equipment information. Can you please send us a Private Message with the phone number and 4 digit Pin on the account so we can look into that? https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039