My External Harddrive

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My External Harddrive

cnangel1997
Camera Crew

Dish specialist hasn't answered my questions. You expained that the dish software engineers are working on the problem, that some people are experiencing, that their drives won't recognize their recordings from the Hopper 3 w/sling. I unhooked my drive and replaced with a new one, that is empty with no recordings. Until the problem is fixed, I am not reformatting my old drive. Question. once the engineers fix the problem, will my recordings still be there, when I go to hook back up my external hd in the usb port, or will all my recordings be gone forever? Since my first post was given, a reply,  do you know when the engineers will have the software problem resolved? Anxious to see my shows again. Please reply back, Jessica S. was working with me on this matter.

5 Replies

Re: My External Harddrive

DISH Employee

Hello cnangel1997. As our Engineering Team is still researching into finding a fix for this issue, we don't have a timeframe of when the fix will be available. As long as your External Hard drive is not reformatted, you should have access to all of your recordings once the Hopper is available to recognize it once more.

Re: My External Harddrive

cnangel1997
Camera Crew

JasmineD,

 

Will Dish Engineers contact me by email, when the hopper unit recognizes my Eternal HardDrive again, once the software  issue is fixed? Reply back asap. Thank you!

Re: My External Harddrive

DISH Employee

We wouldn't send out a notification that the issue has been resolved. There would just be a nightly update pushed to install the new software. 

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Re: My External Harddrive

cnangel1997
Camera Crew

So then what you are saying, the onlu way I know that the problrm is fixed, is at random, I just plug my usb cable in, and see if the proclem is resolved, from nightly shut down, for updates. since no time frame is in place, which problem could take a year, or more, or less? which customers including me, is going to hate the waiting, waiting. Sure doesn't seem right, Engineers don't put a time frame, in place. Seems Dish doesn't think this is a priroty issue.  Why don't Dish have their software updates, to be compatiable, that would allow users to use their external Harddrives on any Dish hopper are Dvr's? So that if you have a Hopper or DVR and they go bad, and you get a replacement, that you would still be able to use your harrddrives, without losing your recordings. Would Dish do that?

Re: My External Harddrive

DISH Employee

​​​​​​Our Technical Operations team is already aware of the issue and is currently working on a resolution. These issues often require multiple account examples to isolate the problem, so your report will help. The timeliness of resolution depends on what the issue is and the resolution needed. We cannot guarantee a time by which this issue will be resolved.