We appreciate your support and are happy to have you be the best part of our DISH family for so many years, Becca1979. While we work to reach a mutually beneficial agreement with HBO for the restoration of their channels, you will not be charged. HBO will be reflected as $0.00 on your bill. I would be happy to double check on this for your account. If you would like, just send us a Private Message so we can look into that for you. https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
TOTALLY DISAGREE! Keep it mind that as time passes....you will be LOSING CUSTOMERS!!...that will never return! Your job and Dish's future is one the line!!!!!!!!!
RobertS that is very untrue. HBO is still sending its signal to Dish. Dish is refuseing to retransmit the signal to its customers. I have been a dish customer for 5 years now and this certianly is NOT the fist time dish has pulled channles to bargin. 3 years ago it was CBS. 2 it was the NFL network. Last year Fox. My contract is up in Feb and believe me I am gone. tired of being caught up in the middle of squabbles. I am a paying customer. I expect to get the service I pay for.
Only HBO can remove your access to their content. This agreement could affect future agreements for other channel owners. We have good ratings measurement data and we know what is fair. We know that our customers are counting on us to get these channels back and at a fair rate. Once an agreement is reached, HBO’s channels will be restored and available immediately.
Gvfam001, I certainly hear where you are coming from and we would hate to see you leave the DISH family. I will be happy to forward this feedback to our Executive Team. Feel free to send me a private message with your phone number and 4-digit pin to check how we can help with the inconvenience. Here is a link on how to send a PM:
We are always wanting to hear how we can improve our services. This is feedback that we value and I will certainly forward this. I apologize how much this is impacting you. I assure you, we are working on reaching an agreement. While we continue to negotiate with HBO/Cinemax to bring the channels back, we're providing you a free preview of HDNet Movies which showcases the best in box office hits and award-winning films, uncut and commercial free.
paraphrasing the same commercial from Warren Schlichting that has been playing since the blackout on HBO and Cinemax.
HBO and Cinemax are despicable and intentionally hurting small town rural americans the most
Many of you live in rural america and don't have broad band access as those that live in larger cities
So I guess he is telling us larger city folks to pay another online company to get the same access and that we are not as valuable in the DNA of the company. Wow and to think I am a 'medium' city dweller and have paid the same bill as rural Americans for 20+ years. And yes I have other options, other major companys, including online choices but his statement was truly a slap in the face to a long term customer.
Just do us all a favor and update the commercials on both channels with different wording so we all know you are still working on negotiations