@Mark0719 I was a customer of Directv until last November when I returned to DISH. AT&T ruined Directv and is attempting to change both Directv and HBO in significant ways, moving towards a future that will be all streaming with no in home DVR receivers. I would not trust an HBO rep to speak honestly about this dispute and I would never assume their side of the story is the truthful one.
AT&T has earned its reputation as "the destroyers". If anybody believes that they are not involved with the Dish-HBO debacle, they have to be "high". When AT&T was allowed to re-enter the local telephone markets, it was all over for the consumers. Another very bad day for consumers was the AT&T/Timer Warner marriage. How this was not viewed as a bad idea for the consumer is beyond me.
The lack of transparency from Dish would lead one to believe they are trying to run their customers away so they can exit the satellite tv business. There is never an update on anything, nothing. On the Hopper, the "DVR % Full" slide indicator has never worked, reported for at least 2 years. All I have ever gotten is "as soon as it is fixed, we will push the update to you". This is the same way they have handled the HBO divorce. Very sad.
I have never seen any comments from Dish, other than suggesting HBO Now. They pointed us to Dishpromise.com, which was worthless. I have been a customer for 20+ years and I have found it rare during that time to get any answers. The Hopper "DVR " Full" slide problem was reported over 2 years ago and I have never gotten any status reports.
Mchollma, I can definitely understand your frustration as we continue to work on reaching an agreement with HBO for the restoration of their channels. Once an agreement has been reached, the channels will restored and available immediately. We absolutely thank you for your patience during this time.
Our Engineering and Technical Operations Team will continue to work on reaching permanent resolutions to the issues that we report. We completely understand the frustration and inconvenience that technical issues can cause. Most times, these issues often require multiple account examples to isolate the issue. The timeliness of the resolution will depend on what the issue is and the resolution needed so unfortunately, we are unable to guarantee a time by which an issue will be resolved.
Mark0719, I certainly understand how upsetting your experience with DISH has been. I hate to hear that we missed the mark for providing you with the best customer experience, and I sincerely apologize for any miscommunications about your services. I thank you for providing your feedback, as we are always looking for ways to improve the DISH and viewing experience. I will make sure to forward this to our home office so that we can prevent this from happening again in the future. We would hate to see you leave the DISH family. I would be more than happy to review your account to see what options we have available for you. If you would like, please send me a Private Message with the phone number and 4 digit PIN on your account so that I can access and review your account.
A week ago I spoke with Dish about my bill and ended up speaking with a Customer Retention person. He credited my bill for an error and offered me a good deal but it was a 2 year contract. I advised him I will not enter into any contract until I know if HBO/Cinemax are coming back. He stated, based upon information he saw, he thinks they are close to a resolution. I don't know if this is true or not. But my wife told me she recently saw AT&T advertising a new streaming package to include HBO, Cinemax, and a 3rd channel she couldn't remember for $16/month. So if AT&T is doing this I doubt they will settle with Dish.