Hello, jhockenberry. We would be more than happy to check the status of that gift card for you. Can you send us a Private Message with your phone number and 4-digit PIN please?
If you're not sure how to do that, we have a wonderful guide right here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
I had the same issue, called in and was told there was no promo code on my account and they could do nothing about it. I have seen mulitple people complaining of this, sounds like a scam to me. The rep told me if i still had the flyer I could give them the code and they could fix it LOL(who keeps this 3 months?)...I should have never changed from directv, I actually received their gift card as promised. Really reconsidering the swap now
Hello, Cburch_78. We would be happy to take another look at this missing offer that was not set up on your account properly. If you would like, please feel free to send us a Private Message so we can look into the options available to help get this resolved for you.
We can certainly understand your frustration, Rkeithpainter. When accounts are signed up through a third party the gift offers are fulfilled through that third party, we at Dish don't have the ability to send out that gift.
We would be happy to check over your account and see if there are any other options, if you can Private Message us! You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
We definitely don't like seeing you unhappy with our service, Abajalis1, and would love to see what's going on with the Refer a Friend offer for you. The referral offer is for $10 off per month for 10 months, though, not $15.
Will you send a private message with your account/phone number and 4 digit security code to look into this further, please?