Hi there, Hb2. We definitely want you to enjoy your DISH Anywhere services! I would be happy to take a closer look into this with you here! Send us a private message with your phone number and 4-digit security code associated with your account.
You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039