I'm with you Sir. I know of no other contract in ANY business, where a contract can be broken by one party, but not the other. These "contracts" are going to be challenged in Court soon, I'd wager. If there's a class action, count me in.
We had Dish about 8 years ago too and the customer service was excellent. Now all the want to do is take channels away and charge more. We will be leaving soon.
Customer for 2 months. Long wait times on both phone and chat. Compared to XFinity where you go online and select a time for a customer service rep to call you. Dish anywhere is absolutely useless when you have issues with your hopper. It only works when your system works. If service is out with XFinity, you can always stream the channels you are paying to receive. Granted you do not have access to your recorded programs but that is minor to me. A week after contract, Dish dropped the Fox Regional sports. No reduction in pricing to eliminate channels that were in the package I selected. Have been in and out of service for almost a week. Started as intermittent signal loss and now no signal. Installer promised to come Sunday to fix, didn't show. Placed a service call by waiting on line for 40 minutes for today (chat had 102 in the que ahead of me). Dish called to say tech would arrive at 5:30 for a 4-6 appointment. Tracking tech and suddenly app said tech was here but no tech. Then it changed to tech left door tab because no one was home even though I was here starting at 3:45. Called and after 20 minute wait rep said the call was still open. I asked why my app showed it closed and that I must reschedule. Rep then said you are correct, my next opening is Sunday. After escalating to a supervisor was told that the tech left the I missed you tag at a 3 story white house. My house is light green. Eventually got the supervisor to reschedule the call for tomorrow at 4-6. Who knows if they will show up. Anyone had successful in canceling a contract with Dish due to these type issues. I admit I failed to do my homework since I was a former dish customer 8 years ago and at that time they were very customer oriented. When XFinity and Direct have better customer service, you know that it can't get any worse.