Can't connect with dish anywhere on cell service..works fine art home

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Can't connect with dish anywhere on cell service..works fine art home

Fasst1
Extra
It works fine art home...can't connect on cell service......iphone x
5 Replies
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Re: Can't connect with dish anywhere on cell service..works fine art home

DISH Employee

Hello Fasst1! I am sorry to hear you are having issues accessing the DISH Anywhere application. When you try accessing the app, are you getting any error messages or codes? Does it just spin without end? Does it go to a black screen?

Re: Can't connect with dish anywhere on cell service..works fine art home

Fasst1
Extra
No codes just a white screen that says can't connect

Re: Can't connect with dish anywhere on cell service..works fine art home

DISH Employee

Is your receiver connected to the internet? 

Re: Can't connect with dish anywhere on cell service..works fine art home

Fasst1
Extra
Yes it is connected

Re: Can't connect with dish anywhere on cell service..works fine art home

DISH Employee

Great! In front of your receiver in the corner, what is the model listed, such as Hopper 3 or VIP722K, etc.? Also, on the back of your DISH remote, what is the model number listed, such as 40.0 or 54.0, etc.?