the newest one i got was they finally sent me the gift card after i went to a higher up. Then he said he was going to take a credit off of my account. Then they are now charging me for that credit. I have never heard of such a thing.
So everyone be aware and watch your bills because there might be a charge that should not be there. It was a surprise when i saw that one.
Can you Private Message me so I can look into this with you, srbentley05? That doesn't sound right but I'd need to see to know what's going on. You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
It sounds like you'll need to talk to the Senior Resolution Specialists again, you can contact them at 866-240-2347, I won't be able to send out the card but you can contact them to see if they have any updates or anything else they can do.
Swilson516, we would be delighted to assist you in any way possible! Can you please send us a private message so we look further into your concern? You can view step-by-step instructions on how to send a private message here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
We definitely don't like seeing you unhappy with our service, JWillard. If you'd like to give more details with what's going on, we'd love to see what options we have to help make a better experience moving forward.