$300 gift card

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$300 gift card

JWillard
Character Actor
I to have had the same situation recently signing up over the phone with Dish and told I would receive a $300 gift card even though I did not give them a code in 6-8 weeks. When I called to check on status I was told that I would need to log in to check status online. When I was unable to confirm because it told me my name was not found I called Dish and was transferred to a account specialist who made me feel as though it was petty of me to call and ask about this. This was in October and I still have not recieved anything.
9 Replies
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Re: $300 gift card

DISH Employee

JWillard, please send us a private message with your account number and security code so that we can look into this for you. 

Re: $300 gift card

srbentley05
Character Actor

the newest one i got was they finally sent me the gift card after i went to a higher up. Then he said he was going to take a credit off of my account. Then they are now charging me for that credit. I have never heard of such a thing.

So everyone be aware and watch your bills because there might be a charge that should not be there. It was a surprise when i saw that one.

Re: $300 gift card

DISH Employee

Can you Private Message me so I can look into this with you, srbentley05? That doesn't sound right but I'd need to see to know what's going on. You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: $300 gift card

JWillard
Character Actor
No solution was made. I was told that there was approval code given and I just needed to speak with a senior account representative. I called after I got home from work and was put on call back list because wait time was 24 minutes. 30 minutes later recieved a call back still had to wait 15 minutes to speak with representative. Then after I was transferred and explained my situation and expected a solution was told that even though I have an approval code they will need to listen to my first call to verify the conversation first before they would grant me the $300 gift card. I expressed my dissatisfaction of how this has been so complicated and time consuming and was told that was the process and I would be called back in a few days. I have yet to receive a call back or email with information.

Re: $300 gift card

DISH Employee

It sounds like you'll need to talk to the Senior Resolution Specialists again, you can contact them at 866-240-2347, I won't be able to send out the card but you can contact them to see if they have any updates or anything else they can do.

Re: $300 gift card

Swilson516
Extra
I also signed up to get this free 300 dollar gift card. This was back in September. After 8 weeks I started calling to see where it was. Today's conversation ended with her telling me I needed the invitation code which I have long since thrown away. She says there is nothing that can be done. I can cancel, and may do that, but it will cost over 400 dollars. I promise you I will tell any person I know as well as social media to not get dish. I will also put a report to the better business bureau.

Re: $300 gift card

DISH Employee

Swilson516, we would be delighted to assist you in any way possible! Can you please send us a private message so we look further into your concern? You can view step-by-step instructions on how to send a private message here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039 

Re: $300 gift card

JWillard
Character Actor
Yeah, good luck with calling them back so you can be put on hold for 30 minutes and then have them humiliate you as they do everyone who requests the $300 gift card. I would never recommend Dish to anyone. Worst mistake I ever made.

Re: $300 gift card

DISH Employee

We definitely don't like seeing you unhappy with our service, JWillard. If you'd like to give more details with what's going on, we'd love to see what options we have to help make a better experience moving forward.