the newest one i got was they finally sent me the gift card after i went to a higher up. Then he said he was going to take a credit off of my account. Then they are now charging me for that credit. I have never heard of such a thing.
So everyone be aware and watch your bills because there might be a charge that should not be there. It was a surprise when i saw that one.
Can you Private Message me so I can look into this with you, srbentley05? That doesn't sound right but I'd need to see to know what's going on. You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
It sounds like you'll need to talk to the Senior Resolution Specialists again, you can contact them at 866-240-2347, I won't be able to send out the card but you can contact them to see if they have any updates or anything else they can do.