Viewing promotional channels

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Viewing promotional channels

RSHORNE
Extra

When I select a promotional channel from the monthly free list, I get a "complete signal failure" and lose everything for ten miniutes.  It happens on every promotional channel I select.  How to fix this?

2 Replies

Re: Viewing promotional channels

Chadt4141
Associate Producer
You need your antenna realigned.

Re: Viewing promotional channels

DISH Employee

Good evening, Rshorne! What's the number in the top right corner of that message? Is there another number below that like 11-12-11 or 31-11-45?

Is this happening on any other channels?