KatyC wrote: We are sorry to hear your frustration. However, we do have an ETA of 05/17 for a fix for this known issue.
KatyC wrote: We do understand your concern, and can review your account. You will, though, need to Private Message your account/phone and 4 digit PIN.
KatyC wrote: I do apologize as I do not see record of your private message of your account information. I If this would not be an inconvenience to you, could you please resend this for me to further assist you?
KatyC wrote: I would still need to verify the account information. If any past information has been given to an agent, we do not have access to that private information. I do apologize. My offer to assist you is there, should you change your mind.