I’m trying to follow up on the conversation I had with a DISH agent, because after receiving the email below I was told that I had to pay for the two channels that were advertised as free per this email. I’m not upset with the agent, I just want clarification as to why I received this notification if it wasn’t accurate.
On Nov 7, 2018, at 1:56 PM, DISH <Dish@dishemail.com> wrote:
Hi ——, Animal Planet and Investigation Discovery are now available in your programming package!
Starting today, we have added Animal Planet (Channel 184) & Investigation Discovery(Channel 192) to your current programming package at no additional cost!
Don’t miss out on some of the top shows like:
Animal Planet Investigation Discovery
- Crikey: It’s The Irwins
- Into Alaska
- Pit Bulls & Parolees
- The Vet Life
- Homicide Hunter: Lt. Joe Kenda
- People Investigates
- What Lies Beneath
- Dark Waters: Murder in the Deep
Please do not reply to this email, instead visit us at mydish.com for support.
© 2018 DISH Network L.L.C. All rights reserved.
9601 S. Meridian Blvd., Englewood, CO 80112
Solved! Go to Solution.
I contacted DISH support and told them the problem. They didn’t acknowledge the problem, but within an hour or so the channels we’re added to my channels.
There were some technical issues that were preventing the channels from coming through, however we are happy to hear that your channels have appeared. I hope that you are enjoying them.