I hope this HBO issue gets resolved, but I applaud Dish for holding firm, I don't want to be billed for a channel package I have no use for. Dish is doing the right thing, plus there are other ways to get HBO until this is resolved, all on how you approach the situation.
This is the way Dish is handling all things now. The ONLY thing they care about is your monthly payment being on time. If you want to leave early, and pay the penalty on your contract, Fine, go.
I am still paying for a JOEY that does not work, never has, and after 2 tech visits, have been informed that it just how it is.
Now if I want to fix this, with a service plan (ha) it will cost $89.00 to have somebody come back out and tell me the same thing.
It saddens me to hear that your Joey isn't working at peak performance, Codynm! We would hate to see you leave the Dish family due to this unfortunate situation and I would love to personally take a look at your account with you to see what we need to do to get this fixed for you as soon as possible. To access your account, please send me a private message with the phone number and 4 digit security code.
For step by step instructions on how to send a private message, just click here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039