Good luck! I've been on hold for over 20 min this time. Trying to set up my receiver (replacement) by myself because DISH refused to send someone. Chat doesn't work online either.
WHB, I would be delighted to look into this further and check on what is going on. Can you send me a private message with your phone number and 4-digit pin?
Here is a link with steps on how to send a private message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039.
Cindy1, were you able to get the receiver installed? If not, can you tell me what step the screen is on?