Good morning, jarrodbirney. Thank you for taking the time to reach out to us! This is certainly not the experience we want our customers to have. I would love to personally look over your account to check what is happening to the price. Can you send me a private message with your phone number and 4-digit pin?
Here is a link with steps on how to send a PM: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
I'm happy to take a look at your billing to see what's going on, Codynm! Please Private Message me so we can check.
The price guarantee covers the core programming, not the entire bill, so if a movie is rented that will change the amount due on the next due date.
You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039