Price quote not honored

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Price quote not honored

vintage37
Extra
Called and changed my equipment and service. I was quoted a price as the full amount per month plus tax when I received my bill it was $21.00 higher than I was quoted. When I called customer service about it they said they could do nothing about it except for me to cancel some of the equipment and send it back to them to get the cost down to what I was quoted. Sounds like the old bait and switch game! As a customer of many years I thought Dish would honor their quote but obviously I was mistaken!
Tags (4)
5 Replies

Re: Price quote not honored

peggyrh
Associate Producer
Sounds like your quote was for programming only (it's usually with only one standard receiver) - extra equipment and dvr service is added to that and costs more.

Re: Price quote not honored

vintage37
Extra
It was not for programming only!!! It was programming and equipment. I asked is this the cost for everything and the rep said Yes. The last rep told me the only way to get the cost back to what I was quoted was to send back part of the equipment and cancel their maintenance program.

Re: Price quote not honored

peggyrh
Associate Producer
check the service date, bill usually is prorated for partial month of prior service and then they add the changes in your new package for the next month, it's always more than you think it should be because it's for more than a month of service.

Re: Price quote not honored

DISH Employee
If you'd like me to look into this with you, please send me a Private Message with your phone or account number, as well as your 4-digit PIN.

Re: Price quote not honored

vintage37
Extra
The first month of the change was the higher bill. I can accept that. This was the second month and the bill was what it was going to be for every month.