I have been a Dish customer for almost 19 years, yes 19 years. I had a service visit to install a Joey this last Sunday. Tech was neat, polite and nice. He gave me the new remote and a case for the remote. Then he gave me another rubber case for the remote I have in my kids playroom. NEVER WAS THERE A DISCUSSION OF $ OR THAT IT COST ANY $. i SAID THANK YOU AND HE SAID YOU ARE WELCOME. i GOT A BILL VIA EMAIL. I AM SO IRATE. I PAY DISH ABOUT $3000 A YEAR FOR ALMOST 19 YEARS NOW AND I GET AN ATTITUDE FROM CUSTOMER SERVICE. I AM BUSINESS OWNER FOR YEARS AND THIS IS OUTRIGHT FRAUD. I WANT A CALL FROM A SUPERVISOR. I DIDN'T BUY THIS STUFF AND WILL NOT PAY FOR IT. TELL THE TECH OR HIS COMPANY TO COME AND PICK IT UP. WHY AM I WASTING MY TIME WITH THIS UTTER NONSENSE. CALL ME PLEASE THANK YOU CHRIS J
Don't know why you would be surprised if your're a long time customer. Adding equipment almost always comes with an installation charge (and a new 2 yr agreement), been that way for at least the 20 years that I've had one satellite company or the other. It's the reason I bought my Joey outright, was cheaper than the $95 fee for installation at the time. Installers have no idea what arrangements you've made with Dish, they have no access to your account.