Guaranteed pricing not guaranteed

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Re: Guaranteed pricing not guaranteed

BrianP58
Audio Engineer

Boy you guys are drinking the Dish kool aid over there!  This was never called a promotion.  It was called Special Pricing on your bill.  I was told by a Dish employee this would NEVER change as long as i have my account.  Typical Dish response.

Re: Guaranteed pricing not guaranteed

Chadt4141
Screen Writer
Again, Soecial pricing is a promotion. If it wasn’t a promotion, then it would just be the pricing.
That said, TWHBO is what you agreed to. ATTHBO is not the same... change in ownership comes change in contracts. They are not allowed to offer it. Blame ATT.
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Re: Guaranteed pricing not guaranteed

BrianP58
Audio Engineer

It was an account specialist from DISH that made the statement that it was set at that price as long as i was with them.  So that individual wrong or right, made that promise.  Whatever agreement there is between Dish and HBO has absolutely no bearing on what they can do in this instance.  If they truly can't show it on HBO line on the bill make up for it somewhere else.  

 

Re: Guaranteed pricing not guaranteed

J5
Camera Crew
Exactly! Dish should not be making promises that it can’t back up. I’m also a little confused as to how HBO can stop Dish from honoring this deal.

Re: Guaranteed pricing not guaranteed

Chadt4141
Screen Writer
Google Starz Dish lawsuit. Then it should make sense.
As far as what the agent told you, it does not override the service agreement. The service agreement does allow for this...

Re: Guaranteed pricing not guaranteed

J5
Camera Crew
From what I read, it looks like Dish won that lawsuit. But fine, don’t offer HBO for $10 anymore. Instead fulfill this promise with a permanent $5 credit. Call it whatever you want. It seems like if Dish realty wanted to honor their promise, they could.

Re: Guaranteed pricing not guaranteed

Internet1
Cinematographer

Have to agree with the thread starter on this one. And the other customers with the same issue.

Re: Guaranteed pricing not guaranteed

jims
Character Actor

Same email, same concerns...who determines price...dish or hbo? Dish had offered the $10 as long as I had the account...unfortunately, don't have that in writing (does anyone else have receipt/email with that? would help) anyway, other oprtion is for everyone to cancel the HBO subscription with DISH...might make them sit up an take notice. If you still want it, sign up with HBO GO directly...$14.99 a month with first month free...even save a penny!

Re: Guaranteed pricing not guaranteed

21yrcustomer
Extra

I have been a VERY loyal customer since dish almost began. I was changing up something or adding  something on the phone( you know the usual stuff) when OF course the salesman talked me into adding HBO saying "As long as i kept my programming i would always have the $10 HBO pricing,basically telling me it would ALWAYS stay at that price and not (EVER) change ". I know... i asked and then RE-ITERATED this fact back to the sales person. I don't like spending what i don't have so putting out and knowing that i would then have to at the end of "some period" an added "$60 yearly unless i cancelled( and seriously ..once you are hooked ..who cancels..realistically???)

 

We are on a limited income in that we are retired and on disability. EVERY increase and EVERY time dish makes an increase on our bill is somewhere else or something else i have to take away  from. This is kind of our our entertainment as we don't go out that much. I am SERIOUSLY (!!) going to think about knocking WAY down my programming to just what i need to fulfill the hughsnet contract and then they are BOTH gone!!!!  I called and tried talking to a dish rep and he tried telling me it's cut and dried and that's it(screw you pretty much...bend over and take it).Not EVEN willing to try to work with me..wow! No working with your LOYAL customers i guess...loyalty counts for nothing anymore .Fast way to lose them too.   Woman Sad  Woman Frustrated

Re: Guaranteed pricing not guaranteed

DISH Employee

It's absolutely understandable why you would be upset with this situation, and we definitely don't want this experience to cause you to leave our DISH Family after so many years, 21yrcustomer. If you will send me a Private Message with your account/phone number and 4 digit security code, I'd love to see if there are any options available to help with your rate. 

 

Here are the steps to sending a private message: 

 

1.) Sign in to the community.

2.) Click the message count, or envelope icon to go to your Private Messages Inbox.

3.) Click Compose New Message.

4.) Enter the recipient's name (JessicaM) in the Send To area.

5.) Enter the subject for the message in the Message Subject area.

6.) Type the reply in the Message Body editor.

7.) Click Send Message.