Boy you guys are drinking the Dish kool aid over there! This was never called a promotion. It was called Special Pricing on your bill. I was told by a Dish employee this would NEVER change as long as i have my account. Typical Dish response.
It was an account specialist from DISH that made the statement that it was set at that price as long as i was with them. So that individual wrong or right, made that promise. Whatever agreement there is between Dish and HBO has absolutely no bearing on what they can do in this instance. If they truly can't show it on HBO line on the bill make up for it somewhere else.
Same email, same concerns...who determines price...dish or hbo? Dish had offered the $10 as long as I had the account...unfortunately, don't have that in writing (does anyone else have receipt/email with that? would help) anyway, other oprtion is for everyone to cancel the HBO subscription with DISH...might make them sit up an take notice. If you still want it, sign up with HBO GO directly...$14.99 a month with first month free...even save a penny!
I have been a VERY loyal customer since dish almost began. I was changing up something or adding something on the phone( you know the usual stuff) when OF course the salesman talked me into adding HBO saying "As long as i kept my programming i would always have the $10 HBO pricing,basically telling me it would ALWAYS stay at that price and not (EVER) change ". I know... i asked and then RE-ITERATED this fact back to the sales person. I don't like spending what i don't have so putting out and knowing that i would then have to at the end of "some period" an added "$60 yearly unless i cancelled( and seriously ..once you are hooked ..who cancels..realistically???)
We are on a limited income in that we are retired and on disability. EVERY increase and EVERY time dish makes an increase on our bill is somewhere else or something else i have to take away from. This is kind of our our entertainment as we don't go out that much. I am SERIOUSLY (!!) going to think about knocking WAY down my programming to just what i need to fulfill the hughsnet contract and then they are BOTH gone!!!! I called and tried talking to a dish rep and he tried telling me it's cut and dried and that's it(screw you pretty much...bend over and take it).Not EVEN willing to try to work with me..wow! No working with your LOYAL customers i guess...loyalty counts for nothing anymore .Fast way to lose them too.
It's absolutely understandable why you would be upset with this situation, and we definitely don't want this experience to cause you to leave our DISH Family after so many years, 21yrcustomer. If you will send me a Private Message with your account/phone number and 4 digit security code, I'd love to see if there are any options available to help with your rate.
Here are the steps to sending a private message:
1.) Sign in to the community.
2.) Click the message count, or envelope icon to go to your Private Messages Inbox.
3.) Click Compose New Message.
4.) Enter the recipient's name (JessicaM) in the Send To area.
5.) Enter the subject for the message in the Message Subject area.
6.) Type the reply in the Message Body editor.
7.) Click Send Message.