| Chris S. wrote: |
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Tech visit fees are for the cost of the labor. You're not actually ever charged for the replacement of leased parts, unless they're not returned to us, or a returned to us broken. Same goes for shipping of replacement parts.
So if we need to send out a tech and you do not have DISH Protect on your account, you would be charged the full $95.
Should you ever need a tech visit, you will always have the option to add DISH Protect on the account to avoid the larger charge.
To be clear, these are not new rules, as not much has changed from this transition. DISH Protect Silver is basically the Protection Plan, plus some great EZShield services, and a $0.99 increase. |
Yeah...not going to argue the point, but what you call great, I call unnecessary and intrusive, but we'll just have to agree to disagree about EZShield.
Thank you for the information. Since even with the protection plan, the visit was only 'discounted', the $8/month savings would pay for a yearly tech visit from the looks of it. I do wonder about one last detail though, and that is the timeframe I must wait before dropping the protection plan, and the timeframe I must wait before adding it again, without penalty. So say something bad happens in June and I have to add the plan back. When can I drop it again without penalty? After dropping it, when can I add it again without penalty? Also, does the work done come with any sort of warranty? Let's say I have protection in June, and drop it whenever I am able to do so without penalty. After it is dropped, it is discovered the tech used bad parts (using this as an example), but this is not discovered until protection is dropped. Will another tech come correct the work I have already paid for at no additional charge to me?
One final thought though, you mention that there is a charge if leased equipment is returned broken. So OK, the HDD failed on my Hopper. You send me another, and this is at no charge for either the device or shipping, correct? In that same box, I put the Hopper with the failed drive, and I assume there's a return label in the box for it. Is this considered broken, and if so, what is the cost?
Thank you very much for the information, I understand the rules themselves are not new, but the problem is I have never needed to know these specific rules. I want to again be clear here, I'm not whining about the buck a month. I'm saying a definitive no to EZShield (and don't bother trying to market it to me, if you made the cost of Protect Silver just that 99 cents and grandfathered me in to the old protect at the $8, I'd do that deal in a heartbeat).
Let me illustrate it this way. McDonald's sells hamburgers, and for an extra charge, will add cheese. They decide, as a benefit to all their customers, they're going to raise the price of the burgers 12.5% and all of them will come with cheese. Jerry is lactose intolerant, and cannot eat cheese. There's no point in McDonald's telling him how great cheese is, if cheese comes with the burger, Jerry's not buying the burger. The 12.5% increase isn't the issue, it's the unwanted add-on.
