mccabet wrote: Received my current bill and it has this message on it:
With your next bill, your Protection Plan ($8/month) will change to
DISH Protect Silver ($8.99/month). On top of your current coverage,
you will receive Basic Identity Restoration. To learn more about
DISH Protect, please visit mydish.com/dish-protect
I have not authorized this change! This is forcing me to pay for additional features I do NOT want.
Now if you add features for the same price is one thing. Automatically changing to a new plan with an increased cost to get features I do not want is a scam.
I have been a customer for a long time ( close to 20 years ) and have been treated well. However, this is underhanded and I will not tolerate it. Metronet is installing fiber in my area and I bet they would like my business.
I own my equipment and have been resistant to move to the other guys. Don't force my hand. Stop this practice now.
stile99 wrote: Just so we are clear, the $8 protection plan WILL NOT be grandfathered in for those who currently have it? It is gone, and the two choices are the silver and gold, even for those who current have the old protection plan?
Chris S. wrote: Tech visit fees are for the cost of the labor. You're not actually ever charged for the replacement of leased parts, unless they're not returned to us, or a returned to us broken. Same goes for shipping of replacement parts.
So if we need to send out a tech and you do not have DISH Protect on your account, you would be charged the full $95.
Should you ever need a tech visit, you will always have the option to add DISH Protect on the account to avoid the larger charge.
To be clear, these are not new rules, as not much has changed from this transition. DISH Protect Silver is basically the Protection Plan, plus some great EZShield services, and a $0.99 increase.