watching recordings

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watching recordings

jsuper1
Extra
We just updated to the new interface and when we try to open my grandson's folder for
'nature cats" which has 18 recordings in it, it just keeps showing the blue dotted line that i assume is supposed to mean that it is working on it. It does that for a long time and then just goes back to original show we were watching before. We now have a lot of recordings for him that we cannot access.
John Super
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Re: watching recordings

DISH Employee
Were the recordings done on a free preview channel by chance? Is that the only folder or recordings having this problem since the update?