new release, no 4x fast forward or rewind

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new release, no 4x fast forward or rewind

bbadem
Extra
Since the latest release there is no 4x FF or rewind. very annoying. Called customer service, they sent a new remote. Didn't fix the problem. Called back was told issue has not been reported previously.
Please fix. :?:
3 Replies

Re: new release, no 4x fast forward or rewind

peggyrh
Associate Producer
You talked to an idiot, the remote has nothing to do with it.
4X FF speed was removed over a year ago when the user interface was changed (for the Hopper 3) & the older Hoppers are just now getting that software (it's not really "new" it's just now going out in general release for the first & 2nd generation Hoppers). Dish seems to want to keep it that way since several updates over the past year have not restored 4X - even though customers have complained.

Re: new release, no 4x fast forward or rewind

DISH Employee
bbadem wrote:
Since the latest release there is no 4x FF or rewind. very annoying. Called customer service, they sent a new remote. Didn't fix the problem. Called back was told issue has not been reported previously.
Please fix. :?:


The option to have the 4x FF has been removed and as of now, it is not coming back.

Re: new release, no 4x fast forward or rewind

lifebytes
Extra
We would like it back too. It’s such a small thing to Dish, but one of the reasons we are looking at other providers.