motor trend tv channel 246

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motor trend tv channel 246

dbkyto
Character Actor

motor trend tv (channel 246) hasn't had any audio for at least 2 days.  Now the video is jerky too. I have no problems with any other channel..

7 Replies

Re: motor trend tv channel 246

DISH Employee

Hello dbkyto, are you still having issues with hearing and viewing the content on this channel?

Re: motor trend tv channel 246

dbkyto
Character Actor

yes...no change..no audio on motor trend tv ch 246, and video is choppy, not pixelating, but jerky video as of this morning 10/14 

Re: motor trend tv channel 246

DISH Employee

Can you do me a favor and unplug your receiver for me?

Re: motor trend tv channel 246

dbkyto
Character Actor

unplugged it, waited a minute, no change, ...yesterday i went through all the system checks and everything is in the green...like i noted before, 246 is the only channel with the problem.

Re: motor trend tv channel 246

DISH Employee

Thank you for that information. At this point, we will need to get the account information over to our engineers for further review. To do so, can you send me a private message? https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: motor trend tv channel 246

dbkyto
Character Actor

your user name didn't show up when i tried a new private message.  can i do this over the phone?

Re: motor trend tv channel 246

DISH Employee

You can do it over the phone