Bridge, this issue was sent to our Engineering Team, but a solution fit it has not been found. Can you send me a private message with your 4-digit pin to see what other options we have for you?
I absolutely get your frustration with the Hopper not functioning properly, Bridge. This definitely isn't the experience we want you having with DISH. I'd love to take another look at your account and see what options I have to get this resolved for you. If you change your mind, and would like us to take another look, please don't hesitate to send a Private Message with your account information.