Wireless Joey won't connect to internet

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Re: Wireless Joey won't connect to internet

Chadt41411
Casting Director
Does the WJ have the new software as well?

Re: Wireless Joey won't connect to internet

Community Manager
Community Manager
Simply place the receiver on Stand By for the time being.

Re: Wireless Joey won't connect to internet

My wireless Joey's are exhibiting the same problem:  no internet connection through the Hopper when using Netflix.

 

I called Tech Support and we went through quite few steps to try to resolve it.  In the long run, they put in a service ticket to look into software issues.

 

You'd think this would have been tested prior to the release of the latest software updates and/or the wireless joey's. 

 

If anyone has actually resolved this issue, it would be great to see their solutions on this forum.

Re: Wireless Joey won't connect to internet

Ebgintx
Extra

Resolved the issue:  inserted a WNDA3100 Wireless N-Band WiFi adapter into the USB port on the back of the Joey.  Adapter is available from DISH.  Go to settings and setup the wireless network connection to the router.  Much easier than the Hopper reset/update fal-de-rah.

Re: Wireless Joey won't connect to internet

Moeman
Extra
How do we get these because our joeys (all4) haven’t worked for quite some time? They just quit!

Re: Wireless Joey won't connect to internet

DISH Employee

Good morning, Moeman! I would be happy to help you get these adapters ordered from the DISH store for you. To keep your account information secure, please send me a private message with the phone number and 4 digit security code. 

You can also access the DISH store directly from your myDISH account online here: https://www.mydish.com/upgrades/products/remotes-accessories

For step by step instructions on how to send a private message, just click here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039