Wireless Joey won't connect to internet

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Wireless Joey won't connect to internet

zachallen
Character Actor
Dish just rolled out a new update that contains a bug that will not allow my wireless joeys to connect to the internet via the hopper. Due to this, I'm not allowed to access any online features such as Netflix, which I pay for each month. You would think since Dish is such a large company that the engineers would test the updates before rolling them out to their customers. And get this, I was given a date of 4/26 before they thought it would be fixed. Dish blows.
13 Replies

Re: Wireless Joey won't connect to internet

Community Manager
Community Manager
Have you been able to disable bridging at the Hopper, waited at least 5 minutes, then renabled bridging?

Re: Wireless Joey won't connect to internet

zachallen
Character Actor
Yes, disabled bridging and still nothing would work.

Re: Wireless Joey won't connect to internet

Chadt41411
Casting Director
You do not pay Dish for Netflix, so that is invalid. There are many platforms to view Netflix on if having troubles with dish.

Re: Wireless Joey won't connect to internet

Community Manager
Community Manager
What's the software version on your Hopper and the Wireless Joey?

Re: Wireless Joey won't connect to internet

zachallen
Character Actor
Hopper: S544 NEBD
WirelessJoey: S493 ZDBH

Re: Wireless Joey won't connect to internet

Community Manager
Community Manager
These are the latest updates for the receiver on the older user interface. These were last updated back in January. We do have a recent release for the new UI. Would you like to get switched over to the new UI?

Re: Wireless Joey won't connect to internet

zachallen
Character Actor
Yes, please

Re: Wireless Joey won't connect to internet

Community Manager
Community Manager
Very well. Keep in mind this will be lengthy process as all receivers in your home will need to be updated.

Please follow these steps at the Hopper exactly. If you have more than one Hopper - perform them at both.

1. Press the MENU button
2. Select Settings
3. Select Diagnostics
4. Select Updates
5. Press the PLAY(â–º) button twice, then the RECALL button
6. Select Download Now on the Update Software 1573 pop-up
7. Place all connected Joeys in Standby

If you would like to perform this overnight, select Download Later on Step 6.

Let me know if this resolves your issue.

Re: Wireless Joey won't connect to internet

zachallen
Character Actor
When I downloaded that update, it knocked my wireless joeys off of the network. I have gotten them connected back but it will not communicate with the hopper.