Wireless Joey turns off at 1:00 AM

[carouselgirl]

My hopper daily reset time is set to 4:00 AM. However, my wireless Joey turns off every night/morning at 1:00 AM for 3 minutes. This happens if I have a show recording or not. It’s so annoying! Any idea why it’s doing this or how to stop it? Is it possible to change the time it happens?

[peggyrh]

I've been complaining about this for more than a year with nothing changing.  Tried everything support suggested but nothing made a difference.  I finally gave up & switched to a wired Joey, no more problems.  I own my wireless joey & only activate it in the warmer months now & use it on a sun porch.  Ridiculous that they can't fix their own equipment.

[CarinaG]

Hi carouselgirl! I know how something like this can be frustrating. I will go ahead and submit your feedback over to our technical operations team to see about getting that turned around. 

By default, the receivers are set to reset at 1 AM. Have you changed the reset time at the Hopper? The Hopper sends all of the information to the Joeys. 

[peggyrh]

Did you even read my response? Makes no difference what time is set on the Hopper, still does it & has for over a year, there are lots of reports of it happening. I worked with a knowledgeable support rep over & over, even replaced the wireless Joey. They are defective & it does no good to "report it" again, no one will ever fix it.