Wireless Joey not starting

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Wireless Joey not starting

SJP_15611
Character Actor

I had Hopper 3 installed today with three wireless Joyes.  The Joey in one of my rooms stopped working.  Upon resetting and restarting, I just keep getting this message on the bottom right-hand screen of the TV "Startup 9999."

 

Is there a solution to get the wireless Joey to get out of the endless loop of "Startup 9999" message and to boot up?

 

Can a factory reset be done manually?

1 Reply
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Re: Wireless Joey not starting

DISH Employee

I am sorry to hear that you are having issues with your receiver. I'd be pleased to help in resolving this issue. Can you send me a private message that includes your phone number and security pin so that I may access your account?