Warning 981

[jscrenci]

what is the process for upgrading?  Can I do that with a local dish rep or just with Dish central?

[mojo9430]

I gave up on waiting to get into chat.  

This problem might be a sign from up above that I watch too much tv... lol

[DizzyBreath]

I would contact Dish. Retailers are not owned by Dish and sometimes promise things that can not be done. But, I would wait until this mess is fixed. 😂

[BlackjackWidow]

I don't have faith that "working on it" will translate to speedy. I decided to try waiting for support in case I needed the problem listed on my account. Entered chat queue at #117 & called support by landline at the same time. Phone support hung up on me after 10 minutes, chat disconnected at #52.
So, I called Dish directly, used the "add or change services", explained the issue & said I wanted to upgrade my Joeys. Took some polite back & forth, as I didn't want to pay for them. I've been a subscriber since 1998, and it frustrates me no end that I have to pay full price for upgrades & programming.

Anyway, I managed to get my three Joey 1.0's replaced with Joey 2.0, they're requiring a tech to install, but some haggling got the replacements & the visit free. Down side is I have to remember to cancel the Dish Protect Silver in 3 months or they will charge me a subscription, and I had to commit to 24 months of service. They wouldn't upgrade my hopper without a ridiculous $200 fee, though. A battle for another day.

[major4445]

I’m history as soon as my contract is up. Direct TV service costs a few more $s but their service is ab order of magnitude better. “Do not disturb or unplug”. Really! What are we suppose to do stare at the msg all day?!

[Tim]

On hold for 20 minutes, then they cut the call. If they one they have a systemic problem, they can easily update their website and aitomated call response.
Not good.

[BlackjackWidow]

They posted a thread to update progress on the problem. Here is the link if you want to subscribe:
https://communities.dish.com/t5/News-and-Announcements/Joey-and-Warning-981/m-p/12876/thread-id/4
Can't find a way to edit my op, so marking this as solution so people can find the post.

[jscrenci]

Thank you for sending that.  I was wondering if they would post something.

[TashaC]

Thanks for letting us know about this issue!  Our team is diligently working to fix the 981 Boot Recovery error on the Joey 1.0 and will have a solution for you as soon as possible.  Please visit www.mydish.com/support/981 for the latest updates.  In the meantime, you can continue watching TV from your Hopper.

[TashaC]

We apologize for any inconvenience this may have caused and appreciate your patience while our team identified a solution.  The issue will automatically resolve overnight when your receiver is in standby mode, but you can also update the software on your Joey immediately.  Please visit www.mydish.com/support/981 to view the step by step solution on how to update the software.