Wally Error 955

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Wally Error 955

DrWarrenKruger
Character Actor
Per [url=https://www.mydish.com/support/use-ehd:1wbncb1x]this[/url:1wbncb1x] page on DISH's site, a minimum 50GB external hard drive is needed in order to enable Wally DVR features. When I plug in my single 160GB, USB 2.0, externally powered hard drive into my Wally, I get the following error:
[img:1wbncb1x]http://i.imgur.com/HhV9SmN.jpg[/img:1wbncb1x]
I've asked for a refund of the $40 DVR service fee, but have thus far been denied, with the rep stating that 50GB is the correct minimum, thus DISH is not at fault (despite the statement on the website about minimum size being inconsistent with Wally firmware).
6 Replies

Re: Wally Error 955

DISH Employee
This issue is usually resolved by sending a signal "hit" to your equipment. Please private message me your telephone number and PIN to assist you further.

Re: Wally Error 955

DrWarrenKruger
Character Actor
While a signal "hit" does seem to solve many problems, it's not the solution for this glaring misprint on the Dish webpage at [url:172ksjxt]https://www.mydish.com/support/use-ehd[/url:172ksjxt]...
[img:172ksjxt]http://i.imgur.com/3hmcx3W.png[/img:172ksjxt]
...that caused me to purchase incompatible hardware. From PDF page 34 of [url=https://www.mydish.com/filestream.ashx?ID=14292:172ksjxt]Dish's manual for the Wally[/url:172ksjxt]...
[img:172ksjxt]http://i.imgur.com/GCbHx1V.png[/img:172ksjxt]

Re: Wally Error 955

Chadt41411
Casting Director
For HDDVRs, a 50GB drive is compatible.

Re: Wally Error 955

DrWarrenKruger
Character Actor
Is a Wally w/an external hard drive a "HDDVR"?

Re: Wally Error 955

Chadt41411
Casting Director
DrWarrenKruger wrote:
Is a Wally w/an external hard drive a "HDDVR"?

No.

Re: Wally Error 955

DrWarrenKruger
Character Actor
So while it may be true that the receivers listed under "DVR models" on the Dish support page for external hard drives require only a 50GB minimum drive size, it's definitely not the case for a Wally (which is listed under Non-DVR Models). As shown in the above screen shot, the Dish support page doesn't distinguish between drive size standards for DVR Models and Non-DVR Models, so to simply state "Be between 50GB and 2TB in size", and then list out all of Dish's receivers below (including the Wally) implies that the 50GB minimum applies to all receivers and thus the statement is still incorrect (at least as applied to the Wally).