Sorry to hear you are having this issue with the voice control Clarence. Can you confirm the exact command you are using that is having the problem? I am happy to test it personally, and can forward anything I find directly to the teams working on our voice control system.
I will also assure you that improving all aspects of voice control is a major focus for Dish, and we will be making incremental improvements throughout 2019 and beyond.
Thanks for the info Patrick! So you say the command, it recognizes it, and then nothing happens. This is an issue we have seen recently, and I can tell you it is being researched. ESPN specifically has come up as a channel with some issues, for example, many customers report when it does work it actually changes the channel to ESPN U. not ESPN.
I can assure you our engineering teams are aware of both of these issues and working on it as I post this. I will also test out commands with WGN and let them know what issues I find there as well.
Thank you again for getting these additional details to us, really is appreciated!
I apologize if I glossed over it a bit, but yes, we do have a current known issue where some customers can say any command, the remote recognizes it, and nothing happens. It is being tracked, and our engineers are researching it now as I mentioned.
I'm sorry I don't have an ETA or specific information on a potential fix but it is a high priority.
Hi there, SamY! I know that it can be frustrating when features aren't working as intended! I do see that our engineers are needing some additional feedback about this issue so that they can work towards finding that permanent resolution. Could you please send me a PM with your phone number or account number and your 4 digit security code?
To send a PM please follow the instructions here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
SamY, there have been a few updates sent out since November, and without your account information and details to send up I am unable to add you to the reported issue. Our engineers need the information to recreate the issue, and then find the resolution. When they ask for this feedback it is to ensure that we have as many details as possible so that we can make sure everyone's issue is resolved.