I understand, if you will please Private Message us with your account/phone number and 4 digit security code, so we can get this report tied to the open case.
I am sorry to hear you are having an issue with the voice remote search and not recognizing an internet connection. This is an issue we are currently aware of and are working to find a resolution. At this time there is no estimated date as to when this issue will be resolved.
If you would like for me to add your account to our open case, please send me a private message with the phone number, and 4 digit security code on the account, along with what you see exactly on the screen when trying to use the voice command for a search.
Here are steps for sending a Private Message:
Hi SamY. I checked our known issues log and see that there are a couple still being worked on that relate to the remote problems you're referencing. You have sent us some information before, but more specific feedback is needed by our engineers to help them narrow down what's going on. If you have a moment, please send us a Private Message with the 4 digit PIN on your account and I'll get that additional feedback sent in for you.