Voice remote search not working

[mitchguthrie]

Yes, mine is working now too.

[Aaron777]

Mine as well..

[Jack1]

Mine is working today also!

[SadedraJ]

I am glad to see your remote is up and running accordingly. If you have any further issues, please do not hesitate to reach out to us.

Hope you enjoy the rest of your day!

[futuramic88]

voice remote still not working . reported last week technical dept to check out? Should get discounted billing?

[ChristinaW]

Hi, futuramic88. Thanks for letting us know the remote is not working. Can you give me more detail on what specifically is happening? 

[SamY]

I am experiencing this exact problem, and reported it to customer support earlier today. They told me it is a known issue and that engineering is currently working on a resolution. My Hopper is running software version U137, updated on 11/16/2018. For those of you who are no longer having the problem, what software version are you running? If it makes any difference, my 54.0 remote is using firmware version E011T504EW54. Also, the CS rep said that she had personally spoken to 15-20 customers having this problem in the past week or so.

[SamY]

Still not working with Hopper software version U139 (12/11/2018) and remote firmware version E011T504EW55.

[KevinLJ]

Hello SamY, we may want to tag your account in the open case as not correcting after the update. Have you since attempted to unpair the remote and then paired it back? 

[SamY]

Hi, Kevin. Thanks for the reply. Yes. I just did what you suggested and it did not fix the problem. The remote still correctly recognizes and displays my voice command, but does not execute it.