Voice remote not working ccorrectly record's what you say but doesn't change the channel

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Voice remote not working ccorrectly record's what you say but doesn't change the channel

Hopper and joeys
4 Replies

Re: Voice remote not working ccorrectly record's what you say but doesn't change the channel

406bobby
Extra

I just got my new voice remote today and I have the very same problem and it won't let me use the arrow buttons to highlight the command. The blue highlight stays on the top command which takes you to the search page. How do I get my voice remote to go to the channel or program you have asked it to. I am hoping someone can help me.

 

I have the Hopper 3 and my remote has been paired.

Re: Voice remote not working ccorrectly record's what you say but doesn't change the channel

MrG
Extra
I am having the same issue. It recognizes what I'm saying, but the desired program never comes up. The whole search window in the upper right corner of the screen disappears, and nothing else happens. I've unplugged me Joey for 15 seconds, with no improvement.

Re: Voice remote not working ccorrectly record's what you say but doesn't change the channel

406bobby
Extra

Well, let's hope someone will be able to answer and recommend a solution. I thought it was supposed to automatically go to the channel or show you requested. The whole purpose of getting a voice remote was to do so automatically.

Re: Voice remote not working ccorrectly record's what you say but doesn't change the channel

DISH Employee

Hi there! The Hopper is what connects to the Internet, then it bridges to the Joeys. Can you try to unplug the Hopper for 15 seconds and plug back in?