Voice Remote doesn't work with any consistency

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Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
I am having the same issue with voice commands that I have read much about in the forums. I get multiple failure error msgs and then it will oddly work for a bit. I have had the hopper duo for almost a month now and this feature has yet to work as it should. Calls to Dish are not helpful and i have asked for escalation to engineering and am told i will not be notified, but to "just keep trying the voice command function to see it it works". I've been a customer since 1997 or so and I really expect more from a tech company that I have placed my business with for all these years. Interestingly, the Alexa option works better than my voice remotes do.
13 Replies

Re: Voice Remote doesn't work with any consistency

Chadt4141
Screen Writer
What are the internet speeds your hopper duo are reporting?

Re: Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
7.0 mbps...

Re: Voice Remote doesn't work with any consistency

Chadt4141
Screen Writer
Do you know if that is consistent?

Re: Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
It seems to be pretty solid. I can tell you that On Demand streaming works great and I watch it now as opposed to saving for later, so I am thinking my speed is not an issue here. Thoughts?

Re: Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
Confirmed I am actually at a pretty solid 7.5 mbps. Would appreciate next steps/thoughts..

Re: Voice Remote doesn't work with any consistency

Chadt4141
Screen Writer
That’s whayi got. Not sure if upload speed affects

Re: Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
So how do we find that info?

Re: Voice Remote doesn't work with any consistency

Conhig61
Camera Crew
Was hoping for an update from someone at Dish about my concern. Seems the thread has gone cold....

Re: Voice Remote doesn't work with any consistency

DISH Employee

Conhig61, our Engineering Team is still collecting information and trying to recreate this issue in order to come to a resolution.