I get error code 77 and 76 started a couple weeks ago.started out where demand wouldn't do2n load only stream then it quit working alltogethor .Now the box doesn't reset on its own every few days we have to manually do it.I talked to dish once and they wanted to send a tech but wanted to charge me to much or add a protection plan that I shouldn't have to get.I appreciate any help thank you.
Thank you for that information, Res0kkw. I would like to review your account notes and your equipment to see what other options we may have to resolve this issue for you. I will reach out to you in a PM to get your account information.
I'm also having issues. I watched 2 episodes of a DIY Network show, then on the third episode, I got Streaming Error 002, and now none of the episodes will play
It looks like we are reaching out to you in this thread: https://communities.dish.com/t5/At-Home/DVR-Going-Wonky/m-p/12709#M8048. To assist you with this issue in a seamless manner, we would like to continue assisting you there.
I am having the same problem. On demand on both of my hoppers get a error 76 when connecting to on demand. A service tech has been out twice. They tried replacing router but it did not resolve problem. Internet connection is good but shows server connection failure. Service tech was able to connect to hopper through the WiFi hotspot on his phone. Was told it was an AT&T Gateway Problem. I had AT&T replace modem/router but the problem persisted. At the time the tech was here I could not connect to DVR from computer or tablet. I have since been able to do so on both. In case you were wondering, I am able to connect to other on demand services just fine. Since the tech was out I have developed a new problem. When I watch DVR recordings from the other connected Hopper when you rewind the program it actually goes forward and when you pause it, it starts playing on it’s own. I have been a long time dish customer. I am tired on talking to service techs on the phone, having tech’s out to the house and still the problem exists. I shouldn’t have to pay full price for a service that doesn’t work in it’s entirety. Every time there is a free preview weekend I like to download shows and I cannot do that anymore or download any missed episodes that did not record.
Hi, Whinr1. The DVR switch up that you noticed involving fast-forwarding and reminding recordings from a second Hopper is currently being addressed by our engineers also. Several customers have noticed the issue and in the meantime it is recommended to try and watch the recordings from their original Hopper receiver instead.
If you'd like, I'd be happy to add your account to the list of affected customers so we can track the possible impact of the issue