I'm having a similar problem! Ever since I got Dish back in November, when I go into VOD I have a 50/50 chance of it working. I consistently get a Server Connection Failure (error 145) when I try to use VOD and, if I do get in, it will happen for certain at some point while I'm navigating through the VOD menu. I've been on the phone with Dish a lot and they have no clue how to fix the problem, they've checked everything. The Hopper says it has a good connection and my upload/download speed is fine from my internet. They've rebooted the hopper and it may work for a little bit or just starts right back in with the problem. They've replaced the router with one of their own that they swore would do the trick. They've even replaced the Hopper saying it was defective. Nothing. And it does it on the Joeys too. I'm getting pretty frustrated with their inability to solve my problem!
Good morning! Thank you for reaching out to us today about your concerns. I can definitely understand how frustrating and upsetting this must be. I am going to report this issue to our Engineering Team so that they can research the issue and work on finding a resolution. I would like to get a few more details from you so that I can make this report thorough. Which Hopper receiver do you have--Hopper or Hopper with Sling or Hopper 3? Also, can I have the software version on your Hopper receiver?
I’m having the same issues, tech support hasn’t a clue either. Very frustrating to pay all this money for less than half of the features dish provides.
The current software version for the Hopper 3 is U5.11 as of 4/18, are you able to confirm the software version on your Hopper 3 is on this software version? (To check software version, make sure the Hopper is powered on then press Sys Info on the front of the box.)
If the software is on a previous version, from the Diagnostics screen go to Tools on the left, then Upgrade Software.