Warwlf, I absolutely understand your frustration. I would love to take a further look into this to see if we have any updates available. Just to verify, what specifically happens when you try to use VOD?
Issues like this are often caused by a software version. The timeliness of the resolution will depend on what the issue is and the resolution needed so we cannot guarantee a time by which this issue will be resolved. I apologize for the frustration and inconvenience that this may cause, but our Engineering Team will continue to work on reaching a resolution. We appreciate and thank you for your patience during this time.
VOD and Netflix never worked and it's almost a year too!! It's incredibly frustrating and all those lost hours with numerous tech support people all repeating the same things! Today I finally got them to send me a replacement hopper. We'll see if that works. I read about other people where the replacement did work either so I'm not getting my hopes up.
Out of all the support people I've spoken with, no one ever mentioned a software issue. It appears some of these "software issues" have been going on for years from what I've read. They don't provide the services we contracted for and they hold us hostage for a couple of years or pay $$$ when they default.