VOD missing shows

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VOD missing shows

Bighorn07
Extra
Been with Dish for a month. One problem spot we have is VOD from channels like National Geographic. When looking for show on the VOD list it's either not there or show information is incorrect. Yes I know VOD use the internet and I've verified the connection.

Thanks in advance.
8 Replies

Re: VOD missing shows

Chadt41411
Casting Director
All VOD and information is sent from the channel owner.

Re: VOD missing shows

Bighorn07
Extra
So the problem is between the Hopper and NEO? Okay, kind of figured that. My question now is where's the information or documents on troubleshooting? Links on the support site just loop you through the same basic user documents.

Looking for something a little more in-depth on the possible issues.

Re: VOD missing shows

Chadt41411
Casting Director
Not any troubleshooting to do. Again, the information is given by the channel owners as part of the on demand content.

Re: VOD missing shows

bobknob
Costume Designer
Chadt4141 wrote:
Not any troubleshooting to do. Again, the information is given by the channel owners as part of the on demand content.

So, DISH has NO responsibility to ensure that the VOD content works properly with their programming and devices? Hmmmm.....interesting......

Re: VOD missing shows

Chadt41411
Casting Director
Considering it is a complimentary service, correct. They have no/limited responsibility.
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Re: VOD missing shows

bobknob
Costume Designer
Chadt4141 wrote:
Considering it is a complimentary service, correct. They have no/limited responsibility.

"Complimentary service"....huh? Don't customers pay for VOD? Hmmm.....you are the best Chad!!!! Kool-aid anyone?

Re: VOD missing shows

Chadt41411
Casting Director
No they do not. As mentioned, it is a complimentary service with a subscription to the linear channels. This is outlined in your service agreement.

Re: VOD missing shows

stile99
Cinematographer
Consider it like a delivery service. You ordered a book from Amazon, UPS delivered it, but when you open the box the wrong book is there. Does UPS hold any responsibility here? No, of course not.

Likewise (to pick one at random) ABC offers programming both broadcast and on demand. The on demand programming may not show up until the day after it is broadcast. Or two days. Or three. Or a week. Or it might never show up at all, not everything ABC broadcasts is made available on demand. Does Dish hold any responsibility here? No, of course not. There's no 'troubleshooting' to do because there is no possible 'issue' to diagnose.

You want to crap on Dish for something they did? Go for it. You want to crap on Dish for something someone else did? That's a bit beyond the pale, don't you think?