Sorry it took so long to respond, everyone in the house has been sick with the flu.
When I check the whole house it shows the they are linked but the signal is poor.
I was wondering if there is anything I can get to boost the signal from the hopper to the joeys.
Let's make sure that your equipment is up to date. At the Hopper, press [SAT] > [HOME] > [HOME] > [HOME] > Receiver. On this page, check if "Available Joey Software" says "N/A."
If it does, go to where it says "Tools" on this page, then select "Upgrade Options." Select Upgrade Now on pop-up 1573. The receiver will either start to update or inform you that you have the latest version. Let us know if the issue continues after updating.
If it does not say "N/A," check if software version on Hopper and Joey both start with same letter. At the Hopper and at the Joeys, press [HOME] > [HOME] > [HOME] > Receiver. Check "Software Version" field for current software version. Let us know if the software version on Hopper and Joey both start with the same letter.
I've been having all kinds of issues with connection with the Joey's. Can access Netflix at all and VOD is hit or miss, mostly misses, also have been getting not connected to the internet alot.
I've called and I get the same thing everytime. We run threw all the settings, unplug the hopper and the joey and then am told it could be a software issue and they will pass it on.
I've been trying different things and found I could go into the diagnostics to whole house. When I click the joey it asks if I was to link them, I select I do, when it is linked it shows the quality is poor. So I'm wondering if that is the reason I'm having so many issues.
Do they have something that will boost the connection? or Is there something I can do to fix it?
Scrolling threw just now on the Hopper and the is a message under network that says the Bridging is disabled for compatibilty . What the heck is that, never seen that on before.
Thank you in advance for any help,
Thanks. The signal may depend on the quality of your cabling. If something went wrong, we may need to send a tech out to your home.
But first, let's make sure we attempt to resolve the issue in full before sending out a technician.
Let's try a whole home reset. You can accomplish this by unplugging all Hoppers, Joeys, and Wireless Joey Access Points, from electrical outlets. Once all are diconnected, plug the Hopper back in. Wait until either DISH video appears or a signal error message displays (should take about 5 minutes). Then plug in any Wireless Joey Access Points you may have. Finally, plug in your Joeys.
Once that's done, double check that your Joeys are connected and you're not getting any issues.
If the issue continues with a poor signal, please send me a private message with your information so I may review this further.